Delivery & Returns

SHIPPING AND DELIVERY

We hope you love shopping with Collegiate Saddlery UK. Here are our delivery and returns policies to help make sure we meet your expectations.

Shipping and Delivery charges are subject to change and are determined when you place your order.

Christmas & New Year 2018 Deliveries & Returns

For guaranteed delivery before Christmas:

  • Order by Midday Thursday 20th December 2018 using our Two Day Service
  • Order by Midday Friday 21st December 2018 using our Next Day Service

 For guaranteed delivery before New Year:

  • Order by Midday Thursday 27th December 2018 for delivery before New Year using our Two Day Service
  • Order by Midday Friday 28th December 2018 for delivery before New Year using our Next Day Service

 Normal delivery service resumes from 2nd January 2019

All purchases made in December may be returned until 31st January 2019. Returned merchandise should include the packaging and tags and be in the same condition as when it was received.

Standard UK Delivery (England, Wales, Scotland – excluding Scottish Highlands & Islands)

Orders placed before 3pm Monday to Friday in the UK will be delivered the next working day. Next Day Delivery is £4.99 (or £2.99 if you choose to collect from a local pick-up point). If you want to guarantee next day delivery before 12 noon, you may select this service at checkout for £6.99

Orders placed after 3pm Monday to Friday in the UK or on a Saturday, Sunday or Bank Holiday will be processed the next working day and will be delivered within 2 working days and will cost £4.99 (or £2.99 if you choose to collect from a local pick-up point).

Sorry, we do not deliver to the Scottish Islands, Isle of Man, Scilly Isles or Channel Isles.

Delivery to Scottish Highlands, Northern Ireland and Republic of Ireland

Orders placed before 3pm Monday to Friday will be delivered within 2 working days. Orders placed after 3pm Monday to Friday in the UK or on a Saturday, Sunday or Bank Holiday will be processed the next working day and will be delivered within 2 working days. Delivery will cost £4.99

Sorry, we do not deliver to the Scottish Islands, Isle of Man, Scilly Isles or Channel Isles.

Europe

We deliver to France and Germany from their respective websites and standard delivery is 2-3 working days at €6.99.

Customs and Duty

The customer is responsible for the importation of products into their country and must obey the regulations set by that country.  Additional charges for customs clearance are the customers’ responsibility.

RETURNS AND REPLACEMENTS

We want you to be completely happy with your WeatherBeeta order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt.

We have made the returns process as easy as we can - simply use our online returns request form to let us know what you're returning and why, and let us take care of everything else.

Our standard return policy is 30 days for a full refund. As long as you contact us within the 30-day return period and your product is in a saleable condition with its original labels and packaging, we’re happy to offer a full refund on your product. Please note, this excludes any initial delivery costs.

Returns are free of charge in the UK (England, Wales, Scotland – excluding Scottish Highlands & Islands) - via DPD’s Pick Up Shop Network.

We cannot cover return postage costs for customers in Northern Ireland, Republic of Ireland, Scottish Highlands, France and Germany, which includes any initial delivery costs, if there is nothing wrong with the item you’ve ordered, we can only refund the cost of the item itself.  For faulty or damaged items, or if you have received the wrong item, we will cover any of your postage costs to get the item back to us.

We will process your refund within 14 days of receiving the returned goods.

Online returns request form

©2018 Weatherbeeta Site by OWB | Develo Design