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Delivery & Returns

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SHIPPING AND DELIVERY

We hope you love shopping with Collegiate Saddlery UK. Here are our delivery and returns policies to help make sure we meet your expectations.

Shipping and Delivery charges are subject to change and are determined when you place your order.

Returned merchandise should include the packaging and tags and be in the same condition as when it was received.

Please use original or another shipping box/packaging when returning items such as footwear. A £10.00 restocking fee will be applied to footwear returned in just the boot box.

Standard UK Delivery (England, Wales, Scotland – excluding Scottish Highlands & Islands)

Orders placed before 3pm Monday to Friday in the UK will be delivered the next working day. Next Day Delivery is £4.99 (or £2.99 if you choose to collect from a local pick-up point). If you want to guarantee next day delivery before 12 noon, you may select this service at checkout for £6.99

Orders placed after 3pm Monday to Friday in the UK or on a Saturday, Sunday or Bank Holiday will be processed the next working day and will be delivered within 2 working days and will cost £4.99 (or £2.99 if you choose to collect from a local pick-up point).

Sorry, we do not deliver to the Isle of Man, Scilly Isles or Channel Islands at this time. 

Delivery to Scottish Highlands & Northern Ireland

Orders placed before 3pm Monday to Friday will be delivered within 2 working days. Orders placed after 3pm Monday to Friday in the UK or on a Saturday, Sunday or Bank Holiday will be processed the next working day and will be delivered within 2 working days. Delivery will cost £4.99

Delivery to Scottish Islands

Orders placed before 3pm Monday to Friday will be delivered within 2 working days. Orders placed after 3pm Monday to Friday in the UK or on a Saturday, Sunday or Bank Holiday will be processed the next working day and will be delivered within 2 working days. Delivery will cost £6.99

Delivery to Republic of Ireland

Orders placed before 3pm Monday to Friday will be delivered within 2 working days. Orders placed after 3pm Monday to Friday in the UK or on a Saturday, Sunday or Bank Holiday will be processed the next working day and will be delivered within 2 working days. Delivery will cost £4.99

Alternatively - Republic of Ireland customers can visit our european storefronts via https://www.weatherbeetaeu.com/ for Euro pricing. 

Rest of Europe

We deliver to France and Germany from their respective websites and standard delivery is 2-3 working days at €6.99. Austria standard delivery is 2-3 working days at €15.00 (via our German website). 

We also deliver to Belgium, Netherlands, Denmark, Italy, Spain and Sweden via our european websites: 

https://www.weatherbeetaeu.com/ 
https://www.dublinclothingeu.com/
https://www.collegiatesaddleryeu.com/  
https://www.saxonridingeu.com/

CUSTOMS AND DUTY

The customer is responsible for the importation of products into their country and must obey the regulations set by that country.  Additional charges for customs clearance are the customers’ responsibility.

RETURNS

We want you to be completely happy with your Collegiate Saddlery UK order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt.

We have made the returns process as easy as we can - simply use our online returns request form to let us know what you're returning and why, and let us take care of everything else.

Our standard return policy is 30 days for a full refund. As long as you contact us within the 30-day return period and your product is in a saleable condition with its original labels and packaging, we’re happy to offer a full refund on your product. Please note, this excludes any initial delivery costs.

Returns are free of charge in the UK (England, Wales, Scotland – excluding Scottish Highlands & Islands) - via DPD’s Pick Up Shop Network.

Online returns request form

Returning your item from Northern Ireland, Republic of Ireland, Scottish Highlands, France or Germany

We cannot cover return postage costs for customers in Northern Ireland, Republic of Ireland, Scottish Highlands, France and Germany, which includes any initial delivery costs, if there is nothing wrong with the item you have ordered, we can only refund the cost of the item itself.  For faulty or damaged items, or if you have received the wrong item, we will cover any of your postage costs to get the item back to us.

Please post your return to:

Collegiate Saddlery UK
Unit 5
Shipton Way
Express Business Park
Rushden
Northamptonshire
NN10 6GL

We will process your refund within 14 days of receiving the returned goods.

Please Note: Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

REPLACEMENTS

If the item you have received is faulty or damaged, or if you have received the wrong item, then please follow the standard returns process to get the item back to us.  We will be happy to send out a replacement product and cover the cost of postage.

Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

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